TE Air i3P
TE Air wireless handheld ultrasound system
TE Air wireless handheld ultrasound system
Your TE Air comes with a 1-year standard warranty from activation date. You also have the option to purchase an additional two years of warranty coverage. Air
Capsule and others consumable items are warranted to 6 months from the date of shipment. Mindray provides complete installation video and online support, does not provide on-site installation services. We will provide repair and replacement service during the warranty period (e.g. excluding damage resulting from abuse or misuse or cosmetic issues) and limited to replacement not more than once in any twelve (12) month period. Software updates and upgrades for the TE Air System Solution will be available via the Google Play store and Apple store.
Wireless Probe | Charging Cable | ||
TE Air App (Free Available on iOS & Android) |
Powered by the eWave platform and the second-generation Single Crystal technology, TE Air delivers high-quality images with low power consumption for accurate decision-making.
Analyze 2D echo clips to automatically output EDV/ESV/EF
Automatically detect three diameters of the bladder, and calculate the bladder volume
TE Air can be seamlessly connected with the hospital's information system to improve the department's workflow; the de-identified data is stored and shared to satisfy the needs for teaching, training, consultation, and case sharing.
Ensure that the application software is downloaded from the official platform and the equipment used meets lowest configured operating environment of TE Air App. You can check the specific operating environment requirements in the accompanying TE Air Operator's Manual.
After connecting the transducer for the first time, activate the transducer by using the activation code. Make sure that your device is connected to the wireless or cellular network. In addition, the validity period of the activation code is 24 hours. A new application is required after the timeout. If the problem persists, please contact the local service department.
Firstly, long press the power key to power on the probe, and check whether the Wi-Fi connection indicator is blinking. Secondly, check whether the hotspot of probe’s Wi-Fi starting with MR can be found from the Wi-Fi list of the device; If no, long press the power key for 6 seconds to force shutdown, then restart the probe and try again. If the problem persists, contact the local service department.
Please check the status of the Battery status indicator. If the indicator blinks in orange, it indicates that the level of battery is too low. Please connect the power cable or put it into the air capsule for charging for some time before attempting to start the device.
The warranty of TE Air starts from the day when it is activated. When activating TE Air for the first time, please fill in the User Information completely so that Mindray can record the information accurately in the system. Please rest assured that all the information will be kept confidential. You can also contact the local service department for the product warranty information.
We designed a Quick Start Guide in TE Air App. You can learn it by visiting “Help – Quick Start Guide” on App’s menu.
You can purchase the optional KEY through the online shopping mall or contact the local service department for consultation.
You can check the phone number and email address of the service department of each country, and contact the local service department by phone or email for support.
Please make sure that the wifi function of the device is turned on properly and the physical distance between the device and TE Air is within 3 m.
Detailed information can help us to quickly troubleshooting and solve the problem. Please provide the fault description, picture or video, TE Air’s SN, hospital name, location, contact person, and contact information as much as possible.
Firstly, please check the description of power adapter to confirm whether it could output 5V voltage. Then please check whether the charging interface is in place and whether the pins are dirty. If the problem persists, please contact local service department.